Return Policy

Thank you for shopping with us! We are committed to providing you with high-quality products and a seamless shopping experience. Please take a moment to review our return policy below.

1. Returns and Exchanges Unfortunately, we do not accept returns or exchanges for reasons other than receiving a defective or incorrect product. This policy ensures that we can maintain the quality and safety of our products while offering fair prices to our customers.

2. Defective or Incorrect Products In the rare event that you receive a defective or incorrect product, please follow these steps to initiate a refund or replacement:

• Contact Us: Reach out to our customer service team within [X days] of receiving the product. You can contact us through [contact information].
• Provide Details: Please provide your order number, a clear description of the issue, and any supporting photos that showcase the defect or incorrect item received.
• Assessment: Our team will assess the provided information and determine whether the product is indeed defective or incorrect.
• Refund/Replacement: If the product is confirmed to be defective or incorrect, you will be eligible for either a refund or a replacement, depending on your preference. The decision will be communicated to you by our customer service team.

3. Refund Process If you choose a refund, please note the following:

• Refunds will be issued using the same payment method used for the original purchase.
• The refund amount will include the full cost of the product and any applicable taxes.
• Refunds may take [X days] to process and appear in your account, depending on your payment provider.

4. Replacement Process If you opt for a replacement, please be aware of the following:

• The replacement product will be shipped to you at no additional cost.
• If the specific product is unavailable, we will work with you to find a suitable replacement or offer a refund as an alternative.

5. Conditions for Eligibility

• To be eligible for a refund or replacement, you must contact us within [X days] of receiving the product.
• The product must be in its original condition, with all tags, labels, and packaging intact.
• Any damage caused by misuse, improper handling, or negligence on the customer’s part will not be eligible for a refund or replacement.

6. Contact Information

For any questions or concerns regarding our return policy, please contact our customer service team at help@devylane.com

We appreciate your understanding of our return policy. Your satisfaction is important to us, and we are committed to resolving any issues promptly and effectively.